Privacy Policy at bo99

This Privacy Policy explains how bo99 collects, uses, stores, and protects the personal information of players who access our online betting and casino services in Bangladesh. By using the bo99 platform, you acknowledge that you have read and agree to the practices described in this document. If you do not agree to these terms, please discontinue use of our services.

1. Introduction

bo99 is an online betting and casino platform that provides cricket betting, live casino games, slots, crash games, and fish shooting to players across Bangladesh. We are deeply committed to safeguarding the privacy and personal information of every user who registers with or visits our platform.

This Privacy Policy applies to all visitors, registered users, and customers of bo99. It governs the collection, processing, storage, and disclosure of personal information in connection with our services. We encourage you to read this policy carefully and contact us if anything is unclear.

2. Information We Collect

bo99 collects several categories of personal information to deliver, improve, and secure our platform. The types of data we collect are outlined below.

Account Registration Data

• Full name and chosen username
• Email address and mobile phone number
• Date of birth (for age verification — players must be 21 or older)
• Residential address within Bangladesh (city such as Dhaka, Chittagong, Sylhet, etc.)

Financial and Payment Data

• Mobile banking account references for bKash, Nagad, and Rocket (transaction IDs only; we do not store your PIN or full account credentials)
• Deposit and withdrawal transaction histories within the bo99 platform
• Account balance and wagering history for responsible gaming compliance

Technical and Usage Data

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Pages visited, games played, session duration, and click behaviour on the bo99 platform

3. How We Use Your Information

The data bo99 collects is used solely for legitimate operational and service-improvement purposes. Specifically, we use your personal information to:

• Create and maintain your bo99 player account securely
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods
• Verify your identity and age (21+) in compliance with responsible gaming standards
• Detect and prevent fraudulent activity, unauthorised access, and money laundering
• Personalise your gaming experience, including game recommendations and promotional offers relevant to your activity
• Respond to customer support enquiries and resolve disputes in a timely manner

4. Sharing of Your Information

bo99 does not sell, rent, or trade your personal data. We may share information with third parties only in the limited circumstances described below:

• Service providers and technology partners who assist in operating the bo99 platform (e.g. payment processors, fraud detection services, cloud infrastructure providers) — these parties are contractually bound to handle your data only for the specified purpose and with appropriate safeguards
• Law enforcement authorities, regulatory bodies, or courts when we are legally required to disclose information under applicable law
• Successor entities in the event of a merger, acquisition, or restructuring of the bo99 business — in such cases, you will be notified of any material changes to how your data is handled

In all other cases, your information remains strictly within the bo99 platform and is not accessible to unaffiliated outside parties.

5. Payment Data and Mobile Banking

bo99 supports instant deposits and fast withdrawals through Bangladesh's leading mobile financial services: bKash, Nagad, Rocket, and Upay. When you initiate a transaction, we receive a transaction reference number and amount from the payment gateway. We do not receive, process, or store your mobile banking PIN, password, or the full account number associated with your bKash, Nagad, or Rocket wallet.

All financial data is encrypted in transit and at rest. Payment-related records are retained for the period required to support dispute resolution and regulatory auditing obligations. Players are advised never to share their mobile banking credentials with anyone — including bo99 staff — and to report any suspicious requests immediately via our support channel.

6. Cookies and Tracking Technologies

bo99 uses cookies and similar tracking technologies to improve platform functionality and personalise your experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies — required for the platform to function correctly (e.g. session management, login state, security tokens)
• Analytical cookies — help us understand how players use the platform so we can improve page performance and game recommendations
• Preference cookies — store your language, currency display, and other personalisation settings so they persist across sessions

You may configure your browser to block or delete cookies at any time. Please be aware that disabling essential cookies may affect platform functionality such as maintaining your login session or accessing account features.

7. Data Retention

bo99 retains personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. Account data is generally retained for the duration of the account relationship plus any additional retention period required by applicable law.

When data is no longer required, we delete or anonymise it in a secure manner. Certain transaction records may be retained for longer periods to satisfy financial auditing, fraud investigation, or regulatory compliance requirements applicable in Bangladesh.

8. Data Security

bo99 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security framework includes SSL/TLS encryption for all data in transit, role-based access controls limiting internal staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and automated anomaly detection to identify unusual account activity.

While we take all reasonable steps to protect your personal information, no online platform can guarantee absolute security. In the unlikely event of a data breach affecting your rights, bo99 will take immediate remedial action and notify affected users as promptly as practicable.

9. Your Rights and Choices

As a bo99 player or website visitor, you have the following rights concerning your personal data:

• Right of Access — you may request a copy of all personal data we hold about you
• Right to Rectification — you may ask us to correct any inaccurate or incomplete personal data
• Right to Erasure — you may request deletion of your personal data, subject to our legal retention obligations
• Right to Restriction — you may ask us to restrict the processing of your data in certain circumstances
• Right to Object — you may object to the processing of your personal data for direct marketing or profiling purposes

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Privacy Request". We will respond to verified requests within a reasonable timeframe. Please note that certain rights may be limited where we have overriding legitimate interests or legal obligations.

10. Third-Party Links and Services

The bo99 platform may contain references to game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own games within our platform environment and are subject to their own privacy and data practices. bo99 is not responsible for the privacy practices of third-party game studios or any external service operating within a separate environment. We recommend reviewing the respective privacy policies of any third-party providers whose services you use.

11. Protection of Minors

bo99 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. During account registration, users are required to confirm their date of birth, and we reserve the right to request additional identity verification documents to confirm age eligibility.

If we discover that we have inadvertently collected personal data from a user who is under 21, we will delete that information promptly and close the associated account. Parents or guardians who believe their child has registered with bo99 should contact us immediately at [email protected] so we can take swift corrective action.

12. Changes to This Privacy Policy

bo99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, services, or applicable legal requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the bo99 platform following the posting of any changes to this policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you should discontinue using our services and close your account.