bo99 Terms & Conditions

1. Introduction

Welcome to bo99, Bangladesh's trusted online betting and casino platform. These Terms & Conditions govern your access to and use of the bo99 website, mobile experience, games, betting markets, and all related services. By registering an account or using any feature of the bo99 platform, you confirm that you have read, understood, and agreed to these terms in full.

bo99 reserves the right to modify these Terms & Conditions at any time. Continued use of the platform following any update constitutes your acceptance of the revised terms. We encourage all players, especially those joining from Dhaka, Chittagong, Sylhet, and other cities across Bangladesh, to review these terms periodically.

2. Eligibility & Age Verification

To register and use the bo99 platform, you must meet the following eligibility requirements. bo99 is committed to operating responsibly and takes compliance with these requirements seriously.

• You must be at least 21 years of age (21+ only). Underage gambling is strictly prohibited.
• You must be a natural person with legal capacity to enter into binding agreements.
• You must not currently be self-excluded from any gambling service or have been declared bankrupt.
• You are solely responsible for ensuring that online betting is legal in your jurisdiction before registering.

3. Account Registration & Management

Each player may hold only one (1) active account on bo99 at any given time. Creating multiple accounts, whether under the same identity or different identities, is strictly prohibited and will result in account termination and forfeiture of all associated balances.

Account Security

You are fully responsible for maintaining the confidentiality of your login credentials. bo99 will not be held liable for any loss arising from unauthorized access to your account where you have failed to secure your password. Best practices include:

• Using a unique, strong password that is not shared with any other service.
• Never sharing your username or password with any third party, including friends or family.
• Logging out of your account after each session, particularly on shared or public devices.

Account Verification (KYC)

bo99 may require Know Your Customer (KYC) verification at any stage. Players may be asked to submit a valid national ID, passport, or other government-issued identification. Failure to complete KYC verification within the specified timeframe may result in temporary restriction of withdrawal functionality until compliance is achieved.

4. Deposits & Withdrawals

bo99 supports a range of local and international payment methods to serve our Bangladesh player base. All financial transactions are processed securely through our trusted payment partners.

Deposit Rules

• Minimum deposit amounts may vary by payment method. Refer to the cashier section for current limits.
• Deposits made via bKash, Nagad, and Rocket are typically credited instantly, subject to network availability.
• bo99 only accepts deposits from payment methods registered in the player's own name. Third-party deposits are not permitted.

Withdrawal Rules

• Withdrawal requests are processed within 1–3 business days, subject to identity verification and any applicable wagering requirements.
• Winnings derived from bonus funds are subject to rollover requirements before they can be withdrawn.
• bo99 reserves the right to conduct additional verification checks before processing any withdrawal request.

All transactions on bo99 are denominated in Bangladeshi Taka (৳ BDT). Currency conversion fees, if any, are the responsibility of the player's payment provider.

5. Bonuses & Promotions

bo99 offers a variety of promotional offers including welcome bonuses, deposit match bonuses, free spins, and seasonal promotions tied to events such as IPL, BPL, and Eid. All bonuses are subject to the following general conditions:

• Each bonus offer applies once per player per promotion period unless explicitly stated otherwise.
• Wagering requirements must be completed within the timeframe specified in the individual promotion terms.
• bo99 reserves the right to withdraw or amend any bonus offer at any time, with or without prior notice.
• Bonus funds may only be used on eligible games as specified within the relevant promotion terms.

Attempting to abuse or manipulate bonus systems through coordinated betting strategies, multi-accounting, or any other means will result in the forfeiture of bonuses and potential account suspension.

6. Prohibited Activities

In order to maintain a fair, safe, and enjoyable environment for all players, the following activities are strictly prohibited on the bo99 platform:

• Colluding with other players or using automated software, bots, or AI tools to gain an unfair advantage.
• Engaging in any form of money laundering, fraud, or misrepresentation of identity.
• Exploiting technical errors, bugs, or glitches in the platform or games to obtain monetary benefit.
• Using abusive, threatening, or offensive language toward bo99 staff, customer support agents, or other players.
• Attempting to reverse-engineer, scrape, or reproduce any part of the bo99 platform without written authorization.

Violations of these prohibitions may result in immediate account suspension, forfeiture of funds, and referral to relevant legal authorities where applicable.

7. Intellectual Property

All content available on the bo99 platform — including but not limited to software, game interfaces, text, graphics, logos, images, and audiovisual materials — is the exclusive property of bo99 or its licensed content providers. Unauthorized reproduction, distribution, or modification of any platform content is strictly forbidden.

The bo99 brand name, logo, and associated trademarks are protected. Nothing in these Terms & Conditions grants you any right to use the bo99 brand identity for commercial or personal purposes outside of your individual use of the platform.

8. Limitation of Liability

To the fullest extent permitted by applicable law, bo99 shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of the platform. This includes, without limitation, loss of winnings, loss of data, service interruptions, or technical failures beyond our control.

bo99 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. Players access and use the bo99 platform entirely at their own risk.

9. Responsible Gaming

bo99 is committed to promoting responsible gaming. We believe that gambling should remain an enjoyable leisure activity. If you feel that gambling may be becoming a problem, we urge you to contact our support team immediately. Available tools include:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit.
• Session time-outs — temporarily pause your account for a defined cooling-off period.
• Self-exclusion — permanently or temporarily remove yourself from the platform. Contact support to activate.

10. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable laws. Any disputes arising between you and bo99 shall first be submitted to our customer support team for resolution. bo99 is committed to resolving all player disputes in a fair and timely manner.

If a dispute cannot be resolved through direct communication with our support team, bo99 reserves the right to refer the matter to an independent arbitrator. Players agree that participating in such arbitration constitutes their sole remedy for unresolved claims.

11. Amendments to These Terms

bo99 may update or amend these Terms & Conditions at any time. Significant changes will be communicated to registered players via email or a prominent notice on the platform. The date of the most recent revision is shown at the top of this page.

Your continued use of bo99 following any amendment constitutes your acceptance of the new terms. If you do not agree to the revised Terms & Conditions, you must stop using the platform and close your account.

12. Contact Information

If you have any questions regarding these Terms & Conditions, or if you need assistance with your bo99 account, our 24/7 customer support team is available to help. We are dedicated to providing prompt, friendly service to all players across Bangladesh — whetheryou are based in Dhaka, Chittagong, Khulna, Sylhet, or anywhere else in the country.

You can reach our support team at: [email protected] — please include your account username and a clear description of your query for the fastest response.